Front Desk Agent

ShaelaShaela

I started working at HI-Victoria in December 2011 and, although I have only been here a short time, I have already learned so much about both HI and myself. I came across the job opening online, applied, met with our manager and 2 weeks later I was taking reservations and meeting people from all over the world!

There are no words for how many doors have been opened to me since I've become a part of HI, the possibilities, the adventures, the opportunities.. the list is endless and every day I am reminded how fortunate I am to have been welcomed into an amazing team such as ours.

When I wake up in the morning, no matter how early it may be, I pride myself on knowing that today I will make a difference in someone's stay; whether it's helping them find work, giving them directions or just accommodating them the best I can.. knowing that you've gone above and beyond to help someone and doing so with a smile is incredibly rewarding, I couldn't be happier and optimism is key. Traveling has always been a huge passion of mine and I can't think of a better job to have considering we have hostels all over the world and as every day I learn a little more, there's no reason I shouldn't travel and work with HI for years to come! I love my job and I love my team, I'm not lucky, I've been blessed.